Western Dovetail, Inc. Privacy Policy

Last Updated: January 15, 2025 | Last Reviewed: January 15, 2025

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1. Notice at Collection

At Western Dovetail, Inc., we believe that trust is built through craftsmanship, consistency, and respect — not only in the products we make, but in how we handle your personal information. We value transparency and are committed to protecting your privacy in a clear, responsible, and lawful way.

This Privacy Policy explains how Western Dovetail, Inc. (“Western Dovetail,” “we,” “us,” or “our”) collects, uses, and protects personal information through our official website, drawer.com. Drawer.com is the online division and web presence through which Western Dovetail conducts business, communicates with customers, and provides access to our products and services.

Whether you are requesting a quote, placing an order, communicating with our team, or simply visiting our website, this policy is designed to help you understand what information we collect, why we collect it, and the choices you have — especially under California privacy law.

When you visit our website or interact with us, we collect personal information as described below for the purposes outlined in this Privacy Policy. You have the right to know what categories of information we collect, why we collect it, and how you can exercise your rights under California law. This notice is provided at or before the point of collection, as required under California law.

2. Information We Collect

The categories of personal information we collect are defined by California law and may include the following:

• Identifiers: Name, company, email address, phone number, mailing address, account login credentials (if created)
• Commercial Information: Order details, quote requests, billing information
• Internet or Network Activity: IP address, browser type, device identifier, operating system, pages visited, referring URLs, cookies and similar technologies
• Geolocation Data: If collected, general location based on IP address
• Communication Preferences: Text-messaging opt-in status, communication preferences
• Information from Third-Party Partners: Payment processors, shipping carriers, analytics, and IT providers supply us limited data to fulfill orders and operate our business
• Any other information you choose to share with us

Sensitive Personal Information

We do not collect sensitive personal information as defined by California law, such as government identification numbers, precise geolocation, or financial account credentials. We do not collect or store full payment card numbers or banking credentials on the website servers. Payment transactions are processed by third-party payment processors that maintain their own secure systems and comply with applicable financial and security regulations. Western Dovetail receives only limited transaction information necessary to complete and record your order. If our data practices change and we begin collecting sensitive personal information, we will provide any additional notices and rights required by law.

3. How We Use Information

We use personal information to:

• Process orders and deliver products and services
• Respond to inquiries and provide customer support
• Send administrative or transactional messages
• Send marketing communications with your consent
• Improve our website, products, and customer experience
• Comply with legal and tax obligations
• Protect against fraud and security risks

4. How and Why We Share Your Information

We share personal information only as necessary to operate our business:

• Service Providers: Trusted partners who perform services for us such as payment processing, shipping, customer support, and communications
• Legal Requirements: To comply with laws or protect our rights and users
• Business Transfers: If our business is sold or reorganized, your information may transfer subject to this Policy

We do not sell or rent personal information to third parties.

5. SMS and Text Messaging Practices

If you opt in to receive SMS messages from Western Dovetail, you agree to the following:

• Messages may include order updates, shipping notifications, billing inquiries, and follow-ups
• Message frequency varies (up to 4 per week while an order is active)
• Additional text messages may occur when exchanging information related to sales and order details
• Standard message and data rates may apply
• Opt-in methods include verbal consent or online forms
• Opt-out at any time by replying STOP; for help, reply HELP or contact [email protected] or 1-800-800-3683
• Mobile carriers are not liable for delayed or undelivered messages
• Your phone number and SMS consent will never be shared or sold to any third party or affiliates for marketing purposes

6. Cookies and Analytics

We use cookies and similar technologies to enable shopping-cart and login functions, analyze traffic, and remember preferences.

We use Google Analytics to collect aggregated, non-identifying data. Learn more at Google's Privacy Policy.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, and resolve disputes. Specific retention periods include:

• Order and Transaction Records: At least 7 years for tax and accounting compliance
• Customer Account Information: Duration of account relationship plus 3 years after account closure
• Marketing Communications: Until consent is withdrawn, plus 30 days for processing
• Website Analytics: Up to 26 months
• Customer Support Records: 3 years after last interaction

8. Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no system is completely secure, and we cannot guarantee absolute security.

9. Your Rights and Choices

How to Exercise Your Rights

To exercise these rights, contact us at:

• Email: [email protected]
• Phone: (707) 556-3683
• Online: drawer.com/privacy-requests

Response Timeline: We will respond to your request within 45 days of receipt. If we need additional time (up to 90 days total), we will notify you of the reason and extension period.

Verification Process: To protect your privacy, we will verify your identity before processing requests by matching the information you provide with information we have on file (such as email address, phone number, or recent order details).

Authorized Agents: You may designate an authorized agent to make requests on your behalf. The agent must provide proof of authorization, and we may require you to verify your identity directly with us.

Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights, including by denying goods or services, charging different prices, or providing a different level of service.

We recognize Global Privacy Control (GPC) signals sent by your browser and will honor them as an opt-out of the sale or sharing of your personal information.

10. Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect information from them.

11. International Users

We operate in the United States. If you access our Services from another country, your data will be processed in the U.S., where laws may differ.

12. Changes to This Policy

We review and update this Privacy Policy at least annually, or as required by law. Material changes will be posted with a new 'Last Updated' date.

13. Contact Us

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